Returns & Exchange

Returns: Only accepted for faulty or defective products.
Defective Products: Notify us within 3 days of receiving the merchandise.
Cancellation Due to Quality Defects: Requires video proof of the garment's damaged condition.
Refunds: Processed for eligible returns; no refunds for custom or made-to-order products.
Execution Mode: Currently, we operate on a made-to-order basis; minor alterations can be attended to.
Alterations: Limited to basic adjustments; customizations pertain to measurements, not style or color.
Time Limit: Strict adherence to the 24-hour cancellation window; exceptions made for quality defects.
Unique Characteristics: Products are 'One of a Kind,' possessing unique characteristics; no exchange for custom items.
Upcharge: Customization attracts a 15% upcharge.
Submission of Information: Customers must submit measurement details for custom-made orders.
Contact: For all concerns, contact us at info@neithernor.in.
Please read and understand these policies before making a purchase.